Service policy

These are the principles PES follows when students and tutors take and give classes on PES.

PES is only an intermediary

PES only provides services that connect students and tutors: bookings, video classes, records and reputation. PES does not receive, hold or pass on tuition.

PES does not give classes and is not a party to any class. Tutors give the classes, and whatever is agreed about a class is an agreement between the student and the tutor.

Tuition goes directly to the tutor

Students (or the parent, teacher or organization that manages them) pay tuition directly to the tutor’s PayPal.Me. There is no payment method other than PayPal.

PES charges students and tutors no fees or service charges.

PES does not guarantee payments or refunds between members. Payment disputes can be filed under PayPal’s rules.

Records and reputation

Reputation is reference information based on the records kept on PES. It does not guarantee a member’s identity or future transactions.

PES is responsible, under the applicable laws, for the services it provides (bookings, video meetings, records and reputation calculation).

Disputes are handled with complete neutrality

If a dispute arises between members, PES favors neither side and stays completely neutral. PES does not judge the truth about money; it looks only at the records kept on PES and at patterns repeated by different members.

PES does not give students special treatment.